Managing Multiple Tasks, Priorities and Deadlines

Introduction

The level of competition in current business environments requires a focus on practices that assist in management of personal and work group tasks, priorities and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities, and meeting deadlines and is an important part of customer service.

This course presents:

• Management principles and concepts that allow participants to learn techniques to better manage assigned tasks
• Techniques to establish priorities for work and be able to meet crucial deadlines
• Management methods, processes, and procedures to be more productive when working on projects
• Techniques on how to interact better with others to complete tasks
• Opportunities to practice several key task and project management techniques.

Objectives

By the end of the course, participants will be able to:

• Explain the link between strategic planning and task accomplishment
• Describe task objectives, constraints, and stakeholders 
• Set task priorities and deadlines
• Improve task outcomes when working in groups and teams
• Communicate, justify and persuade others when it comes to changes to task assignments
• Understand and develop skills necessary to get assigned work completed on time.
• Recognize the internal and external influences on our daily work.
• Use basic planning project tools to plan work strategy.
• Use controlling process techniques to manage priorities of work.
• Learn how to establish and maintain project deadlines.
• Learn systematic tracking techniques to keep tasks running smoothly.
• Understand personal work style and how to work interdependently with others.
• Understand the characteristics of colleagues who assist in our work assignments.
• Develop positive interpersonal techniques for better management of our work.
• Use basic management knowledge and skills to achieve greater work productivity.
• Manage a work assignment from idea to implementation.

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

The course is designed for a person who desires to learn practical management techniques that will assist them in completing work tasks, establishing and maintaining priorities, and meeting deadlines for work and projects. The course is appropriate for new management professionals, and for anyone who has an interest in a management position.

Course Outline

Day 1: Introduction of Work Task Concepts

• Introductions
• Course purpose, goals, and objectives
• Overview and context of management of work assignments
• Identifying project and project management work
• Understand how work gets done in organizations
• Review of management processes and skill areas
• Using a work assignment process to initiate a task

Day 2: Importance of Planning in Management of Work Tasks

• Integrating a scope, work structure, and management plan in assignments
• Identifying initial resource requirements and task durations
• Identifying risk techniques that affect work assignments, priorities, and deadlines
• Communication that responds to who, what where, when, how, why
• Understanding the importance of quality planning in work assignments

Day 3: Setting Priorities and Deadlines in the Work Schedule

• Using planning to ensure task priorities are established
• Planning for time management, scheduling, and meeting deadlines
• Integrating the functions into a final work plan
• Using effective work status and review meetings
• Using techniques to track project priorities and deadlines
• Ensuring tasks are completed timely and completely

Day 4: Identifying Skills required to Successfully Navigate through Work Assignments

• Identifying skills required to obtain the help of others on work tasks
• The importance of delegating in completing work tasks
• The importance of interpersonal skill in delivering on a project’s priorities and deadlines
• Identifying interpersonal work styles
• The importance of effective communication in completing a work task

Day 5: Using Interpersonal Skills to Personally Manage One’s Work

• Learning the working styles of workgroup members
• Using diverse behavior styles to meet personal goals and schedules
• Learning techniques to use communication for success in a work assignment
• Understand the characteristics of effective workgroups
• Identifying techniques to assess personal and workgroup performance